5-day return window
Most non-perishable products
3-5 day refund
Back to original payment method
DOA guarantee
Live fish replaced or refunded
1. Eligibility for refunds
Most products can be returned within 5 days of delivery in unused condition with original packaging. Exceptions include perishable food, opened medications, and live animals which are covered by dedicated policies below.
2. Refund timelines
- UPI, Card & Net-banking: 3–5 working days after pickup.
- Petzsea Coins / Wallet: Instant on approval.
- Cash-on-delivery: 5–7 working days via bank transfer or coins.
3. Live fish, shrimp & corals
Our Delivered Alive Guarantee covers every live shipment. Report DOA within 6 hours of delivery with unboxing photo/video to receive:
- Free replacement on the next live shipment day, or
- Full refund to your original payment method, or
- Equivalent Petzsea Coins (+10% bonus).
4. Services & bookings
Grooming, vet and trainer bookings can be cancelled up to 2 hours before the appointment for a full refund. Cancellations inside 2 hours are refunded 50%. No-shows are non-refundable.
5. Subscriptions
Auto-delivery subscriptions can be paused or cancelled any time before the next billing cycle. Fulfilled subscription boxes follow the standard 5-day return window.
6. When refunds may be denied
- Products used, damaged or tampered with by the customer.
- Personalised items (engraved tags, custom portraits).
- Hygiene items opened (litter, shampoos, medications).
- Returns attempted outside the applicable window.
7. Dispute resolution
If you disagree with a refund decision, you can escalate via our Grievance Redressal process within 7 days.